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I am having problems with my Seller, what should I do?

 

1. Let them know!

If you aren't happy with the progress of your job then post a message to your Seller on the WorkStream to let them know honestly what is not working for you so that they have chance to fix it.  Sellers on PPH care a lot about keeping their Buyers happy, not only so that they get paid but also because they want to get more work from their Buyers (plus their all important rankings on PPH will be affected by any refunds or cancellations caused by not delivering).   Most problems can be fixed with some simple communication.

 

2.  Follow our key advice on working successfully with Sellers

 

3. If all else fails, cancel the job and find another Seller

As a last resort, if communicating with your Seller isn't going well and you have given them chance to get the job back on track then you can cancel the job by posting a message in the WorkStream to let them know so that they stop work.    When you notify the Seller you can agree what payment to make for any work completed and handed over to date.   You can then find another Seller to get the job finished.

 

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