After a Dispute decision has been made, the PPH Customer Support will leave a message in your WorkStream to let you know the outcome and why that resolution decision was made. Resolution decisions are made very carefully; using all the evidence available in the WorkStream, PPH Customer Support look to identify a fair decision based on the status of the Job. More information on how PPH Customer Support resolve disputes can be found here. If you have any further questions on the resolution decision then contact us.
If there is enough money in Escrow to cover the payment required for the Seller as per the outcome of the Dispute, then those funds will be automatically paid to the Seller. Any additional money remaining in Escrow for the Job will be automatically refunded back to you.
If the funds in Escrow for the Job are not enough to cover the outstanding payment for the Seller then you will be asked to complete the payment by going to your WorkStream and following the instructions to pay. Payments should be made within 7 days from the date of the dispute decision.