It's important for Buyers to have an accurate indication of when Sellers can carry out work. Failing to meet the Buyer's expectations in terms of availability can lead to lower CERT and even suspension of the Seller's account. This applies to all Sellers with approved application to sell on PPH.
There are four important tools that allow Sellers control when they can start working on a new project, how much work they take on and manage delivery date expectations:
1. Availability status - Switch accessible from the main menu when logged in.
You can use the switch and set your status to either "Available" or "Busy". Beware that if your status is "Available" you should promptly respond to the Buyer’s message and be able to start work immediately after you agree on terms with the Buyer.
Set which days of the week you want to regularly work. This is very useful if you only work on PPH part time or aren't prepared to work on weekends. This setting does the following:
it automatically adjusts the Hourlie delivery date when it is purchased. For example if the Hourlie's delivery is set to 2 working days, you have indicated that you do not work on Saturday and Sunday and your Hourlie is purchased on Friday then the delivery date will be the following Tuesday.
it automatically updates your availability status in real time. For example if on Friday you have set your status to "Available" and you have indicated that you do not work on Saturday and Sunday, then during the weekend your status will be automatically set to "Busy" and on Monday it will be set back to "Available".
Specify time you take off (e.g. holiday dates). This is similar to working days and does the following:
it automatically adjusts the Hourlie delivery date when it is purchased. If, including off and non-working days, the Hourlie delivery date is more than 8 days, PPH will automatically pause the Hourlie and automatically resume it when it gets less than 8 days.
it automatically updates your availability status in real time.
Some extra information follows:
This allows Sellers set themselves to either "Available" or "Busy"
The status is automatically updated according to working and off days as specified in settings.
The status is automatically updated according to the Seller's online activity. If the Seller has not logged in for the last 24 hours then the status is automatically set to "Busy". When Seller is back online and logged in then the status is automatically set to the last status the Seller had specifically set.
In case a Seller is "Available", a special indication is shown to Buyers next to the Seller's profile photo in various places (Profiles, WorkStream, Freelancers listings etc)
If logged in as a Seller, your status is shown next to your profile photo in the main menu.
To update your availability click your profile photo in the main menu and change the status of the switch that appears underneath.
Max Open Orders
This allows Sellers with active Hourlies to set the maximum number of simultaneous Hourlies that they can work on
If, at any time, the specified number of Hourlies are in progress (sold and being worked on by the Seller), the Hourlie listing will automatically be paused to stop other Buyers from repurchasing this.
Hourlies will automatically be unpaused when the number of in progress Hourlies reduces (the work gets completed)
By default the field is left blank, which means there is no limit.
To set a limit, go to the Settings section and click Edit next to the Max Open Orders.
Sellers will receive a notification on their top-menu bar if an Hourlie is paused in this way and they can simply click resume.
Once an Hourlie has been paused due to maximum number of open orders, the Hourlie page will list the Hourlie as 'Sold Out'.
Sellers can set which days of the week (i.e. Monday-Sunday) they will work on PPH projects.
Any non-working days that are included in an Hourlie delivery timeframe are automatically added to the expected delivery date.
For example, if an Hourlie has its delivery time set for 3 days and the Seller has set their working days as only Monday - Friday (not Saturday or Sunday) then if the Hourlie is bought on a Monday the the delivery date will be Thursday (3 days later) but if the same Hourlie is bought on a Wednesday, the Hourlie delivery date will be the following Monday (3 working days + 2 days for Saturday and Sunday).
During non-working days the status of the Seller is set to "Busy".
In addition to regular Working Days, Sellers can specify their holiday / vacation times when they be available to work.
This will automatically block out this chunk of time and adjust Hourlie delivery dates accordingly.
During off days the status of the Seller is set to "Busy".
Click Edit next to Off days and enter date ranges when you are unavailable for PPH work.
You can enter multiple time periods to cover all upcoming work breaks.