Once you accept a Proposal for a Project that you posted or bought an Offer, you will be required to make a payment. This payment does not get released to the freelancer until the agreed Milestones have been met or the work is completed to your specifications. The money is a down-payment held as security in an Escrow account until you release the funds.
If the work is not delivered or is not to your standard, you can reject the invoice. PeoplePerHour has an impartial and independent Meditation policy for Disputes (please bear in mind that you have 7 days to raise a dispute once an invoice has been raised otherwise the funds will be released automatically).
We encourage the two parties to resolve it between themselves and if no solution is found the money may be returned to the buyer unless the work has been proven to be delivered or hours have been approved by the Buyer in which cases payment may be released to the freelancer.