My Buyer is not paying me

We encourage Sellers to communicate regularly with their Buyers via the WorkStream at every step of the way to make sure that the job is progressing well and the Buyer is happy.   This can avoid any problems surfacing when it comes to the end of the job.

If your Buyer doesn't respond to your invoice within the 7-day payment terms:

  • for Hourlies: 7 days after you raised your invoice, the payment that they made into the Escrow account will be released automatically to your PPH Account as payment. 

  • for the larger custom Jobs: although the payment terms are still 7 days, Buyers are given up to 15 days to respond to your invoice to allow more time for checking any work etc. Your Buyer will receive several reminders to pay your invoice during this time. On the 15th day after you raised your invoice, if your Buyer has not responded to your invoice (either paid it or rejected it) then any funds held in the Escrow account will be released to your PPH Account as payment.  If the funds held in Escrow don't cover the invoice amount, then PPH will contact your Buyer to arrange for payment immediately to avoid permanent suspension.  

See our terms and conditions for more details on payment terms.

If you have an outstanding invoice:

  1. Make sure you have fully completed the Job in line with the Buyer's needs. As per the Rules of Engagement, your invoice should only have been raised when the Job was completed. Requesting upfront payment is strictly against our T&C's and may lead to your account deactivation. 

  2. Get in touch with your Buyer on the WorkStream to check if there is a reason why they haven't paid. If they aren't 100% happy with the work delivered then ask for their feedback and offer revisions.

  3. If all else fails, and your Buyer hasn't responded to your invoice, wait for any funds in Escrow to be automatically released to your PPH Account as payment.

Find out more:

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