PeoplePerHour Support

My Client is not paying me

We encourage Freelancers to communicate regularly with their Clients via the WorkStream at every step of the way to make sure that the project is progressing well and the Client is happy. This can avoid any problems surfacing when it comes to the end of the project.

If your Client doesn't respond to your invoice within the 7-day payment terms:

  • for Offers: 7 days after you raised your invoice, the payment that they made into the Escrow account will be released automatically to your PPH Account as payment. 

  • for the larger custom Projects: although the payment terms are still 7 days, Clients are given up to 15 days to respond to your invoice to allow more time for checking any work etc. Your Client will receive several reminders to pay your invoice during this time. On the 15th day after you raised your invoice, if your Client has not responded to your invoice (either paid it or rejected it) then any funds held in the Escrow account will be released to your PPH Account as payment.  If the funds held in Escrow don't cover the invoice amount, then PPH will contact your Client to arrange for payment immediately to avoid permanent suspension.  

See our terms and conditions for more details on payment terms.

If you have an outstanding invoice:

  1. Make sure you have fully completed the project in line with the Client's needs. As per the Rules of Engagement, your invoice should only have been raised when the project was completed. Requesting upfront payment is strictly against our T&C's and may lead to your account deactivation. 

  2. Get in touch with your Client on the WorkStream to check if there is a reason why they haven't paid. If they aren't 100% happy with the work delivered then ask for their feedback and offer revisions.

  3. If all else fails, and your Client hasn't responded to your invoice, wait for any funds in Escrow to be automatically released to your PPH Account as payment.

Find out more:

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