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Understanding Disputes

We encourage Freelancers and Clients to work together to try and resolve any disagreements. In most cases, issues can be easily resolved with some good communication and have seen that 70% of Disputes are resolved before our Dispute Team involvement.

We first recommend that you take a look at our Rules of Engagement which are part of the terms and conditions for Job Delivery to make sure that you are acting in keeping with the T&Cs on PPH, and you know what is expected of your Buyer or Freelancer too.

As a Freelancer

All Freelancers are encouraged to deliver great service to their Buyers which includes doing what they can to address any issues. As a Freelancer, you need to make sure you have provided revisions before raising a Dispute. To keep your Buyer happy, have a look here.

If you haven't then the Dispute Team will get rejected by our team.*

*When a Freelancer is about to raise a dispute they are asked to pay a Dispute Fee. (If the Dispute is canceled then the Dispute Fee is automatically refunded to your PPH Account)

As a Buyer

We urge our Buyers to provide feedback when they are not happy with the work. Do not forget that your freelancer has spent time and effort to make sure the project is completed to your satisfaction.

How to Raise a Dispute?

a) Raising a Dispute

If the Dispute is an overpayment of an invoice, the Buyer can reject it and explain to the Freelancer why they believe the payment should not be made. The Freelancer can then decide whether they agree with the Buyer and will, for example, finish the work correctly before raising a new invoice.

If the Freelancer still believes they should be paid for work delivered then they can raise a Dispute to our Dispute Team "Raise a Dispute" from the notification that they will have received in their WorkStream.

b) Ask for Help

If you have had a disagreement with your Buyer or Freelancer without an invoice being rejected and need some help or advice simply contact us so we can help you out.

 

Find out more here:

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