We encourage freelancers and Buyers to work together to try and resolve any disagreements. In most cases, issues can be easily resolved with some good communication on the WorkStream. In the rare cases that the Buyer and freelancer can't agree PPH Customer Support are here to help you out.
But first, we recommend that you take a look at our Rules of Engagement which are part of the terms and conditions for Job Delivery to make sure that you are acting in keeping with the T&Cs on PPH, and you know what is expected of your Buyer or freelancer too. If you are doing all that you should be doing and you still can't resolve the issue with your Buyer or freelancer then here is how you can get help:
1. Raise a Dispute
If the Dispute is an overpayment of an invoice the Buyer can reject an invoice and explain to the freelancer why they believe the payment should not be made. The freelancer can then decide whether they agree with the Buyer and will, for example, finish the work correctly before raising a new invoice. If the freelancer still believes they should be paid for work delivered then they can raise a Dispute to PPH Customer Support by selecting "Raise a Dispute" from the notification that they will have received in their WorkStream.