The feedback ratings on PPH are an important indicator of the reliability of a user based on their track record on PPH. On a user's profile page you can see the feedback scores they have received on jobs as a Seller ("My Seller Activity") and as a Buyer ("My Buyer Activity"). You will also see their overall feedback rating which is the % of positive (4 and 5 star) reviews that they have received over the total number of reviews received.
Feedback reviews are given in two ways:
- When a Seller completes a job and the Buyer pays their invoice; both parties are asked to leave feedback for each other.
- When a job is cancelled and the Buyer receives a refund. If the cancellation was caused by the Seller (for example due to a problem with delivering the work on time) then the Seller will automatically receive a 1 star feedback review. If the cancellation was caused by the Buyer then the Buyer will automatically receive a 1 star feedback review.