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Feedback

The feedback ratings on PPH are an important indicator of the reliability of a user based on their track record on PPH.    On a user's profile page you can see the feedback scores they have received on jobs as a Seller ("My Seller Activity") and as a Buyer ("My Buyer Activity").  You will also see their overall feedback rating which is the % of positive (4 and 5 star) reviews that they have received over the total number of reviews received.


Feedback reviews are given in two ways:

  • When a Seller completes a job and the Buyer pays their invoice; both parties are asked to leave feedback for each other.
  • When a job is cancelled and the Buyer receives a refund.   If the cancellation was caused by the Seller (for example due to a problem with delivering the work on time) then the Seller will automatically receive a 1 star feedback review.   If the cancellation was caused by the Buyer then the Buyer will automatically receive a 1 star feedback review.
 
For more information see:
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