PPH Support Team not responding since 5 days

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Kamolash

• November 20, 2022 01:20

I send a request to the support team 7 days ago regarding the change of my PPH profile name.  But they are not giving any response for the last 5 days and my problem is not resolved.

Ticket ID #1108695

Note that since a support ticket was not being responded to I opened a new support ticket to resolve my issue, but it was marked as automatically resolved.

Ticket ID #1109486

Please respond to me and help me to solve my problem.

Thank you.

0

• Official comment

  

  Community

  • November 21, 2022 08:31

  Hi there, 

  We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that.  This is because tickets are sorted based on the date of a customer's last reply which has pushed your query to the back of the queue.

  Thanks again for your patience and hopefully this will be resolved soon.

  Best wishes,

  The Community Team

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