where is request refund button

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peeks

• December 10, 2022 14:54

Request Refund button is no longer in the work stream, please tell me where it is or how i add my Request Refund, i need to cancel job from freelancer who is changing terms of job and did not start work as agreed.

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• Official comment

  

  Community

  • December 14, 2022 08:26

  Hi there, thanks for your message, and sorry to hear you're having some trouble.

  You can request a refund by clicking the relevant button above the box where you type messages. Please use the desktop version in order to locate the refund button as it is not visible through the App. I have also attached a screenshot so you can easily locate where the button is.
   
  You can also add “Other” as a reason when requesting a refund so that the Freelancer’s Profile will not be negatively affected. The request will be reviewed by the appropriate department within 3 working days. Please note that the workstream will remain blocked during the review process. You will be informed via a notification email and through the stream as well.

  Hope this helps and best wishes, 

  The Community Team

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