MY WORKSTREAM WAS MODERATED

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17 comments

  • Official comment
    Permanently deleted user

    Many thanks for your message.
    I have opened up a ticket for you with our customer support team and someone will email you soon.
    Please let me know if I can help you with anything else.

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  • M

    The big issue I have is that PeoplePerHour won't let me communicate with the seller to explain the work that needs to be done due to the communications being "moderated" (i.e. blocked) and also won't let me have a refund despite a few messages I've sent via the support ticket system (#574262). This means my money has been taken from me.

    Can PPH please refund the money to my debit card. I've requested this several times in a polite way.

    Other farcical problems with PPH include one purchase I made going through three times, so I paid the seller three times (because I am an ethical person - PPH and their ilk wouldn't have paid the person).

    Like I said, I have never once had issues of this nature in over 15 years of using other freelancer websites.

    Thank you very much. I greatly appreciate your co-operation.

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  • Drexler

    I received the message below: "Our Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions.  For that reason, your message never reached Aicha's Inbox. If you want to talk this through, just Contact us"

    This is the first email I attempted to send. There is no way I violated any policy.

    I have money in escrow- please help me resolve this.

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  • M

    Same issues here. The PPH website is full of such poor functionality and restrictions, and terrible customer service, compared to any other freelancer website I’ve used. I won't be using this website any more. I've used many other such websites, but this is by far the worst of the lot.

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  • Klaus

    Dear Customer support,

    For the very first time I try your services and sent out a job request last week to three selected logo designers.

    Now I find below one request the following message: "Yur Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions. For that reason, your message never reached Anum K."

    At the same time, the very same message reachen one of the other two selected recipients (Carl R.).

    The third request (Fox D.) has dissapeared completely.

    All of the above, I found out in hindsight and by actively searching on your website. Never received any notification that there was a problem! Instead, I received about ten mails which informed my about the one successful reply and about all kind of other stuff!

    Up to this point, I am very dissatisfied with this experience, and very much hope you will rectify the obvious mistakes immediately.

    Therefore, please get my job request to the two other receipients asap, as I urgently need their quotes!

    Klaus Hofmann
    General Manager

    NovoSupply AG

    Sumpfstrasse 26
    CH -6302 Zug

    tel.    +41 (0)41 740 36 15
    mobile +41 (0)79 557 42 71
    fax.    +41 (0)41 740 36 14
    e-mail:klaus.hofmann@novosupply.ch

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  • Cristian

    I received the message below:

    Our Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions. For that reason, your message never reached Eilidh's Inbox. If you want to talk this through, just Contact us

    This is the first email I attempted to send. Which policy did I violated please? Thanks,

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  • Cristian

    I received the message below:

    Our Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions. For that reason, your message never reached Eilidh's Inbox. If you want to talk this through, just Contact us

    This is the first email I attempted to send. Which policy did I violated please? Thanks,

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  • MANI

    I received the message below: "ur Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions.  For that reason, your message never reached Victor's Inbox. If you want to talk this through, just Contact us

    This is the first email I attempted to send. Which policy did I violated please?

    Please help us to resolve this matter as soon as possible.

    Thanks,

    Mani Aminov

    aminovmike@gmail.com

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  • William

    I am new here and sent out an email but received I violated something that is not explained. Can you help or should I just move to Fivver?? Fivver seems simpler. Let me know.

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  • Ashley

    First time using the website and received the below message after finding a brilliant freelancer for my project placed the order....

     

    Uh-oh! Your WorkStream was moderated

    Our Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions. For that reason, your message never reached April's Inbox. If you want to talk this through, just Contact us

     

    I have raised this with support and sent further mails on this.  I am really not happy as my project is on a tight deadline and this is eating into the timeframe for both me and the freelancer - please sort this out now!!!!

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  • Durjay

    hi,, how can solve this problem..

    WARNING!

    This Offer needs some changes before it can be published. Check your email inbox for a message from us explaining what needs editing.

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  • Harpreet Singh

    Hi, Good day!

    I received the message: The WorkStream message was removed by our Customer Support Ninjas because Bypassing attempt - final notice

     

    Please help me to find out why I got this message.

     

    Kind regards,

    Harpreet

     

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  • Marta

    Hi,

    I have received a similar message from the website. It took my money but didn't allow me to email the freelancer to explain what I need.

    Message below: 
    "Our Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions. For that reason, your message never reached XY Inbox. If you want to talk this through, just contact us
    Since it is the first-ever transaction I did on the website I simply want to get my money back and cancel everything as it is impossible to contact the service required. 

    Thanks

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  • Zdravka

    Hi, I've received the same and not sure what the next steps are.

     

     

    Thank you.

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  • Ekta

    Received same message while they were happy to accept my money and not letting me communicate with the freelancer. Trying to cancel now but of course I cannot do that either

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  • Saroj

    I am also seeing the same error message - it would be good to know which policy I have violated. Are we not allowed to ask any questions before buying?

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  • Lee

    Same here. I didn't send anything in violation of policy, but my workstream is now 'frozen' behind a moderated message, and I'm stuck in communicating with my vendor. 

     

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