Strange bug with message

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Artyom

Hi there, I find bug: I get notification about new message, also I see start of it in All workstream popup, but I don't see it general chat with client. I have screenshots, but not sure it should be posted here.

 

Thanks,

Artyom

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  • Official comment
    Permanently deleted user

    Hi Artyom, many thanks for your message.
    I have opened up a ticket for you with our customer support team and someone will email you soon.
    Please let me know if I can help you with anything else.

     

    Hello Tracy

    Thank you for your message, I can see your issue is resolved now as per the message below.

    We kindly apologise for the startling message you received and we can assure you that your profile has not been pushed down.

    The email you received is regarding a change we are making related to the response time, something that already exists and is very important because it also affects your CERT score, but it has not been implemented yet.

    The whole idea behind this is for sellers to reply to buyers, even if it is to tell them that they are not interested, within 24 hours which will also help sellers improve their response time and hence their CERT score.

    This is only for first contact messages and not all messages in general, e.g. in ongoing workstreams. If a seller does not respond within 24 hours then their profile will be pushed down in the Freelancers listings but if within those 2 weeks they do this again they will not be penalised again, only after the 2 weeks have gone. The profile will be restored to its natural rank automatically after 14 days.

    Once again we apologise for alarming you when this has not yet been implemented and we can assure you that your profile has not been pushed down.

    Please let us know if you have any further questions.

    Please let me know if I can help you with anything else.

    Thank you.

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  • Tracy

    I received this e-mail:

     

    Hi Tracy,

    At PeoplePerHour, we believe that smooth communication is a key factor of customer satisfaction. And we value that a lot. That’s also why we clearly show the average response time in the Seller stats and expect our Freelancers to reply through the WorkStream to direct messages from Buyers within 24 hours.

    Although today is a working day for you, we have noticed that you have not communicated in time with the Buyer for this WorkStream.

     

     

    Project Title Elapsed Time From Contact
    500 word article for £25 (Hibi R.) 1 day 18 minutes

     

     

    Are you okay? Travelling? Unwell? Can’t get online? We get it, sometimes life gets in the way of business. However, it’s important that you take action immediately.

    • If possible, please reply to Direct messages within 24 hours.
    • If you’re unavailable for work, please edit your Availability Settings to communicate that to Buyers.

     

    Important. Please note that we will have to move your profile lower in the Freelancers listings for the next 14 days if you fail to take action within 24 hours from this email.

    Should you need any further help or guidance, feel free to get back to me.

    Kind Regards,

    Dimitris Koufakis
    Product Manager

     

    But I had actually responded to the client within minutes and she replied to me!!

     

    COMMENTS PLEASE PPH??

     

    Tracy

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