Can't accept a proposal (credit card page reloads)

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Chris

• January 25, 2017 20:13

I am trying to accept a proposal, but this site will not let me add a payment method. I click accept, which brings me to the credit card page. I enter the credit card information and it says it is verifying the information, then just reloads the credit card information page. I have tried this multiple times and it continues to reload the page and does not accept the proposal.

There is no way to contact anyone for help and the other posts on this topic have no answers. How do I pay for a job??

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• Official comment

  

  Permanently deleted user

  • January 26, 2017 11:51

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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  Chris

  • January 26, 2017 17:19

  For future reference- In my case this was caused by my credit card company denying authorization for payment because it was an international purchase. It worked after I called the credit card company.

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  Binni

  • January 31, 2018 16:33

  Am trying to select Accept a proposal from seller but am redirected to a payment page. Payment is not due until the proposal is accepted and job completed and after an invoice has been raised. Can you help me?  I really need to accept this job.  Any thanks. 

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