Messages with attached files not generating email notifications

Follow

Dave

• January 25, 2017 21:58

In the past few days, I have noticed that some of my Workstream messages were not generating email notifications. When checking through them I noticed that it seemed to be those messages with file attachments that were not generating emails. 

I then did an experiment and when my current piece of software work was ready to be sent to my client, I sent two workstream messages - the first with the results of work I'd been doing and the second a follow up message with no attachments. Only the second message (without the attachment) was received.

Is anyone else suffering this problem? I've raised a support call, but though it best to publish the issue so others may be warned that there mail notifications may be incomplete

 

0

• Official comment

  

  Permanently deleted user

  • January 26, 2017 11:52

  Many thanks for your message.
  I have looked in your account and I can see you are already discussing this with a member of our team.
  Please let me know if I can help you with anything else.

  Comment actions Permalink
• 

  Dee

  • January 25, 2017 23:27

  Yes, I'm experiencing this as well.  I'm having to send follow up messages so they are able to get a notification. 

  0

  Comment actions Permalink

Please sign in to leave a comment.