Payment Approval

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Charity

• February 13, 2017 00:10

Hello,

 

I have been waiting patiently for my payment information to be approved. However, it has been days and the funds are just sitting in purgatory. I would like to be able to withdraw the funds ASAP as they are needed.

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• Official comment

  

  Permanently deleted user

  • February 13, 2017 11:41

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

   

  Selena, I can see you are discussing your issue with a senior adviser, I hope you get the issue resolved ASAP. If you need anything else let me know.

   

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  Selena

  • February 13, 2017 10:15

  Following this thread in the hope I may see something that helps me.

  I am at my witts end with PPH, my payment methods have been submitted several times and rejected with no clear reason and took days to even send that response. I know they are all correct and accurate. I have funds that I desperately need and cannot access and I have been chasing PPH for 3 days and have not yet had this resolved - it has caused me so may problems.

  I hope we both get help very soon I am so disappointed in the service. 

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  Selena

  • February 13, 2017 16:27

  I would love to discuss my issue with a senior adviser as you say, but no-one has got in touch as yet...I logged this issue on Friday morning....it is now 4 days later...is there a number I can speak to you on?

  I devastatingly disappointed with the service level and upset that PPH have made money from me but seem unwilling to engage professionally and quickly to help me access my earnings. I am at a complete loss as to what to do. 

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