Unfortunately, our Customer Support team didn't approve the payment

Follow

Tapas

• February 13, 2017 14:18

I donot understand why this happened. I got the client through my network, and raised the invoice. The client approved the invoice and even left feedback for it. 

I donot understand why I have to show proof of work to PPH team. Isn't the client's approval enough?

The contract is with the client not with PPH. I've bought in a few clients to PPH and I donot understand why this would be an issue. 

 

1

• Official comment

  

  Permanently deleted user

  • February 15, 2017 19:56

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

  Comment actions Permalink
• 

  Tapas

  • February 13, 2017 14:20

  Also I donot see where in the T&C this is mentioned. I have no problems uploading a proof of work, but I donot see this anywhere in T&C and it doesn't make sense. Unless there is a dispute, I cannot fathom why PPH would be concerned with such a thing

  0

  Comment actions Permalink

Please sign in to leave a comment.