Unacceptable Server Errors to Download Attachments - ACCESS DENIED

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Batuhan

• February 18, 2017 10:01

My client has sent an attachment on the day I do not work. It was agreed to be so. Now the client will not be online due to the weekend and I need to download that file as I have a deadline on Monday.

I need to make a small change to deliver on time and two days are obviously enough for that however what we did not anticipate was that the attachments on PPH would not work. 

I am unbelievably getting an access denied message on the PPH page when I try to download the attachment sent by the client.

 

<Error>

<Code>AccessDenied</Code>

<Message>Access Denied</Message>

<RequestId>###[Censored for privacy]</RequestId>

<HostId>###[Censored for privacy]

</HostId>

</Error>

 

Please help me with this immediately. 

1

• Official comment

  

  Permanently deleted user

  • February 18, 2017 22:24

  Many thanks for your message.
  I have looked in your account and I can see you are already discussing this with a member of our team.
  Please let me know if I can help you with anything else.

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• 

  Kate

  • February 26, 2018 18:58

  I am having the same problem and it's a quick turn around project so it's a problem. Please can you help?

  Thanks, Kate

  0

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• 

  Pethebridge

  • December 20, 2020 09:50

  I am also having this problem and need it to be solved as soon as possible.

  Error>

  <Code>AccessDenied</Code>

  <Message>Access Denied</Message>

  <RequestId>430DE0A954E832D1</RequestId>

  <HostId>IjsvfuG7zSncTCyLzCge6ay8KZteVhwGyvra3Bcw98hb8GJh+sJbEuDvi2J2HcN63rEqMNksOmQ=</HostId>

  </Error>

  0

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