My Advert Is Not Showing Despite Paying And Posting It Yesterday - Getting No Help From PPH STAFF

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Lola

• February 24, 2017 15:31
• Edited

Hi guys,

I have recently paid PPH to become a seller.  I created my featured advert yesterday and up till today my advert is not showing up.  

I chased PPH yesterday but all they did was respond with a vague email asking me to give them more information.  I responded giving all that I thought they might need to know and asked them to clarify exactly what info they needed if they needed more.

Up till now I've heard nothing. I have a feeling that I have just thrown £39 down the drain. Does anyone know what the service standards are for PPH staff to get back to members or resolve issues?  Also would I be entitled to a refund?

Thanks

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• Official comment

  

  Permanently deleted user

  • February 27, 2017 20:26
  • Edited

  Many thanks for your message.
  I have looked in your account and I can see you are already discussing this with a member of our team.
  Please let me know if I can help you with anything else.

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  Lola

  • February 24, 2017 16:05

  Sorted this myself in the end

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  Alexandra

  • October 29, 2019 17:15

  I'm having the same problem... 

   

  Could someone help me please?

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