Payment taken but proposal not accepted

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Rachel

• March 06, 2017 16:28

I accepted a proposal from a worker and was taken to payment screen.

I entered my debit card details and it showed as processing but then took me back to the accept proposal screen. I went through the procedure again and yet it still does not confirm that the payment has been taken or show the job has been accepted.

At least one payment was taken via the debit card too! Please advise.

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• Official comment

  

  Permanently deleted user

  • March 07, 2017 11:52

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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  Rachel

  • March 08, 2017 16:41

  Please can you chase on this issue. I was told that a senior advisor would get back to me. Thank you.

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  Rachel

  • March 10, 2017 16:11

  This is unacceptable as a business user. Please refund me all the money you have taken and close my account. Many thanks

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