Lost Points due to refund with money left in account

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Sam

• March 13, 2017 14:55

Hello,
I have just issued a refund due to money remaining within the clients account after the work was complete and I have lost a number of points for this? There was nothing wrong with the work complete, it was just completed less then deposit and budget. This cannot be fair?

Thanks

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• Official comment

  

  Permanently deleted user

  • March 14, 2017 10:16

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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