Automatic Refund - For Active Job??

Follow

Ruby

• March 14, 2017 15:34

Dear PPH,

Please tell me why there are automatic refunds on hourlies still in progress?

1. My workstream with the client is active and client is happy

2. No warning emails received from PPH (yes i have checked spam)

I don't understand why i should not be paid for this and with no warning, chat support advises that hourlies should be delivered within 31 days. OK fair but what happens when the client communicates very slowly and in a stage by stage basis.

A project I was working on was refunded out of the blue, even though the workstream was active, files had been sent and client was happy  - and also no warning emails sent?

Surely you want us to get paid?

 

I really feel that something has to be done about these auto refunds, as personally i reiceive no warning of them via email and end up working for nothing.

Thank you in advance

 

 

 

 

1

• Official comment

  

  Permanently deleted user

  • March 16, 2017 09:51

  Many thanks for your message.
  I have looked in your account and can see your issue is now solved. Please let me know if I can help you with anything else.

  Comment actions Permalink
• 

  David

  • March 17, 2017 16:53

  I'm a buyer and there was an auto refund for some unspecified reason. I now notice that PPH (you) took 10GBP even though on your page you mention clearly on every single page:

  Money Protection
  Guarantee

  0

  Comment actions Permalink

Please sign in to leave a comment.