Complaint about a seller who deleted all of our web content, no way of leaving feedback if a job cancelled.
We have used PPH very successfully. Everyone has been highly professional.
Our usual web developer was away getting married, so we had to find a new resource to get a small website completed.
We setup the hosting space ad installed WordPress along with additional plug ins.
The seller https://www.peopleperhour.com/freelancer/shakeel/wordpress-specialists-php-html-c/353366?ref=provider installed a theme. We then emailed him for a week to try and get in touch with him but ended up working on the site ourselves putting a lot of time into it. We then attempted to contact him stating that as we have had no feedback or even a single message we will have to cancel the job and pass on to someone else.
The guy finally contacted us, mentioned a family member was ill, then agreed to cancel the proposal. He then accessed our web space and deleted everything. The work he deleted was material we had worked on.
Usually I would never make a complaint in anyway but this is totally unprofessional and a bullish way to deal with clients.
This guy does have good feedback but how many other people has he done this type of thing to??
There needs to be a way of leaving feedback in a situation like this.
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Official comment
Many thanks for your message.
I have opened up a ticket for you with our customer support team and someone will email you soon.
Please let me know if I can help you with anything else.Comment actions
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