Issue with new account and profile picture

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Carmelina

• May 18, 2017 13:29

Hi there,

I have recently created a new account and i am hoping to become a seller. I have changed my profile picture numerous times, however I keep getting asked to provide a 'genuine profile picture' - this image truly is me!

Please could you assist?

Best wishes

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• Official comment

  

  Permanently deleted user

  • May 22, 2017 07:43

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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  Rindra Toky RALAIARIMANANA

  • May 19, 2017 06:37

  Having the same issue. Can you help me please?

  Regards

  0

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  Obstinate

  • February 04, 2020 13:17

  Hi Team!

  I am a new seller user and selected week option for checking my account but I had to re-submit my profile for the 3rd time as it says I don't have a genuine profile picture. I've tried 2 different pics but same message.

  Can someone please help?

  thank you,

  Obstinate

  0

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  Sajjad

  • September 18, 2023 11:47

  how to find new account profile application?

  1

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