Genuine photo

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Shannon

• June 16, 2017 14:10

I keep getting denied for not having a genuine photo. Can you please provide more detailsa bout what the requirements are so I can update? thanks

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  Permanently deleted user

  • June 18, 2017 19:55

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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  Amanda

  • December 06, 2017 19:58

  I'm having this issue too. I've used three separate pictures to see if formatting or background image was the issue, but the last was about as basic as they come; close up of my face while standing in front of a white all. Please let me know what I should do differently! 

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