"Your Invoice wasn't approved"

Hello. I've received an email from your team, stating

" we would like to inform you that your account remains unverified. Therefore we are unable to release your invoice payment to the Seller. Please login to your PPH account and follow this link in order to verify your account https://www.peopleperhour.com/settings/idDocuments?autoOpen=1. "

The fact is, when I open the link, my account already seem verified with no further action required on my part. Infact, I have already received payment for an earlier work a month ago.

I understand that I am not the only one who's had this issue, but I thought that opening a new question would be the best way to talk about it. If I need to submit again my documents, just let me know.

Official comment

Permanently deleted user

March 26, 2017 21:29

Many thanks for your message.
I have opened up a ticket for you with our customer support team and someone will email you soon.
Please let me know if I can help you with anything else.

matteo

March 27, 2017 19:10

Thanks for your reply. I'll wait for the email of the customer support team.

I'd like to know, though: I have the money from the last job on PPH blocked in my escrow. Do I risk of losing them?

April 01, 2017 13:22

I'm sorry, but I'm still waiting for someone to contact me.

Is something the matter?

"Your Invoice wasn't approved"

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