My ID has been rejected because names don't match

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Honor

• July 12, 2017 09:51

My ID has been rejected because the name (first only) does not match my profile name (my pen name).

I would like to know how to rectify this. What can I do to correct the problem.

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• Official comment

  

  Permanently deleted user

  • July 16, 2017 21:02

  Thank you for your message.
  
  Sorry to hear about this. In this case, you have to get your name changed to your actual name then we can verify the documents that you provided, so please confirm for name change so that I can update it from my end as you cannot change it from your side. 
  
  Hope this helps. 
  
  Please let me know if I can help you with anything else.

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  Honor

  • July 17, 2017 05:30

  Hi Kelly,

  Thanks so much for getting back to me.

  I think this is sorted - I've changed my name and sent the supporting docs.

  I was able to withdraw the funds in the account to my PayPal although I see on the settings the ID is still under review?

  For now, it looks OK.

  Thanks again for the help,

  Honor

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