Unresponsive Buyers
Can PPH please do something about Buyers who just don't respond to bids. I have bid several times for jobs where I think I am a good match and have a pretty good chance of getting the job but then I hear absolutely nothing from the Buyer. It is especially frustrating if I have paid for my bid to be featured and ticked the box asking if I can be advised if the job has been awarded to someone else - at least I would get my money back.
We have absolutely no way of knowing whether these are genuine jobs or not and I have to admit to wondering if PPH don't sometimes place jobs themselves in order to gain revenue from Features.
PPH - please make it a requirement that Sellers have to respond to Featured Bids. The system has to work for both Buyers and Sellers but it seems to be very much loaded in favour of Buyers.
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Official comment
Many thanks for your suggestion. I will pass it on to our product team.
Please let me know if I can help you with anything else
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Same problem with Unresponsive Buyers and this is serious!!! I noticed that out of my 15 free bids per month, and even if I buy more, about 85%-90% (indeed!!!) of Buyers simply never respond, do not choose anyone, and let their jobs expire in a month's time, simply like that (ok, with some exceptions when they 'pause' or 'cancel' the job, which in effect is the same to the bidding freelancer). And only 10%-15% of jobs do get awarded, from my experience.
I strongly suggest that PPH should allow the freelancer to claim his or her proposal credit back after 10 days - let's say - of no response from the Buyer. In this way, a freelancer can have the chance of bidding up to 3 times with the same proposal credit to unresponsive Buyers, or fewer times, if the freelancer gets a response (positive or negative) within such a 10-day period.
How about that?
Kindly take that into consideration. I notice that on many occasions things are left stagnant. PPH is a great site and it's a pity to lose credibility because of improvement requests which are left - too - unattended. -
I too have experienced unresponsive buyers on here; I have experienced this with a succession of several jobs that I have bid for and find it odd that the Buyer hasn't even viewed my bid, nor been back on PPH since placing the job. Why go to the lengths of posting a job and then only to allow it to expire a month later? Seems odd.
I also agree with Demetrios; Sellers should have credits and especially paid-for featured bids (which is the case of one of my bids that's not been seen for three weeks) refunded if there is no response from the Buyer, or if the bid hasn't even been seen. I always request to be notified whether the job has already been awarded too.
This activity loses PPH credibility and needs to be looked at - this has been going on far too long, and makes me wonder that I am experiencing this as I am still within my three-month 'free' period, and will change once I start throwing money at the site.
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"And if so, is anything done towards making this platform better where necessary?"
Not that I've seen.
In fact, I created a thread asking why it appears no feature requests are actually implemented (https://support.peopleperhour.com/hc/en-us/community/posts/360000769287-Why-are-no-Feature-Requests-Actually-Implemented-) and asking for links to posts that were implemented.
Kelly said they are, I again asked for the links, my message was deleted, and the thread was closed...
I think this forum exists for PPH users to vent their frustrations, feel better, then return to using PPH, rather than for PPH staff to actually offer support.
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