Buyer Fees
Answered
From now on, can you please inform buyers CLEARLY about the transaction and service fees Before they accept a proposal? Can't you just state those expected fees in the proposal anyway? Just had a client who was surprised by the difference between the invoiced amount and the actual amount charged.
Buyers want to know the final amount they have to pay before making the purchasing decision. You cant expect them to take the propsed amount, go to the terms & conditions and compute the fees themselves!
Also can you lower the ridiculous buyer fees? Transaction cost can never be that high, unless you guys are manually flying cash money from bank to bank.
Thanks.
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Official comment
Many thanks for your suggestion. I will pass it on to our product team.
Please let me know if I can help you with anything else.
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This is completely ridiculous!
As a buyer I intend on dropping this site once I've finished my current project.
The hidden buyer fee makes me mistrust People Per Hour and it causes needless finance admin as I now need to get new invoices with these buyer fees on and put them back on our purchase system. I also need to explain to the budget manager why the amount charged is different to the amount I said would be paid.
Disgusting.
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Completely agree with Sander, I only just found this out after hiring a freelancer through your platform, I usually work. It wasn't until I looked at my bank statement I even noticed it! 5% charge for using a visa card and then another 5% service fee.
You've lost my trust and I wont be using your services again.
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no visibility of the fees is obvious a deliberate way to trick people. bad enough.
But you also dont get an invoice for it.
to be accurate: and no invoice to book in my accounts for this fee.
I have one paypal transaction with a transaction number
one invoice as pdf under "invoices" without PPH fee and a second transaction number
and then i have under transaction/fees an invoice from PPH without any reference to the original transaction.
asked support, no responds.
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Ian makes a good point.
Getting any sort of meaningful support response from PPH is a long-winded and generally fruitless process so many buyers simply use PPH to identify a suitable seller and then offer to deal direct.
When approached in this way, I have tended to take the line that PPH do deserve a fee for providing the service but the amount they charge for the simple act of 'introducing A to B' is ridiculous and not entirely transparent.
The concept that they provide any sort of guarantee, quality control or service other than the basic introduction is a fiction.
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I have a client who wants to call PPH about a 10% charge so just looked it up. Both buyer and seller should be informed of total cost at proposal stage - It makes PPH appear deceitful not to do so.
To buyers concerned about 10% fee however, please be aware that out of the fees you've paid, your worker has had deducted 20 to 33% of earnings. I do hope PPH are balancing things out rather than increasing profit with thisadditional charge to buyers.
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Thanks for your response Meletis,
You are of course correct, and I am wrong. But unfortunately for you, I am the customer. Or should I say I was the customer.
I had a great experience with the freelancer, and I've let him know where he can find me in the future.
I had a poor experience with you, so I'll also let you know where you can find me. I'll be on Upwork or Freelancer.com. They too gouge, but they let me know about it in advance.
You have earned your €2.60, but you won't earn another cent from me. In fact it's worse than that - I've given you a bad rating on TrustPilot and if anyone asks me, I'll be happy to let them know.
I've been in business for almost 30 years and the one thing I've learned during that time is that if you treat your customers with respect and are upfront with them - they will be loyal, even when things go wrong. I suspect your management are young and inexperienced - but that's fine. They'll learn.
What reputable company doesn't have a pricing page and buries their pricing in T&Cs. Pathetic. Grow a pair.
I wish you nothing but beneficial learning experiences in the future.
Best regards
Warren
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Banks account transfers were free, after complaining about the 10% fee they went 5%, not good at all
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Same here....As a corporate buyer, I was just about to pay what I thought was a £280 proposal Invoice until I went through to Paypal checkout and saw that £28 had been added.
PPH are a disgraceful company and I advise any clients and future clients to boycott PPH and choose a more transparent reasonable company who actual care about their customers (the buyers). Without buyers, you do not have a business.
Aren't seller fees enough for PPH?
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Yep completely wrong to do this. I was charged £11.60 for a £10 job and had to elect to go in and use PayPal because your site behaved suspiciously. I had the option to select my debit card, all details appeared correct. Asked me for ccv. No problem there but when input ccv in it directed me to a site something like "Ayden.bv" and requested ALLcard details. Not going to do that obviously. So, either sort this mess out or lose clients eh? I won't be recommending you to anyone until this changes.
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Hi there,
I get the need for fees, and recognise transactions fees, by a 10% margin I don't feel is reasonable. It will just encourage people to deal directly which not everyone wants because at least the system offers everybody protection.
It opens up competitin for these types of portals and I will start looking elsewhere now..
Dan
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I have conpalianed this rcenvtky as my invoice stated £20 but I noticed they had taken £22.60 from the bank account. Peggy said “it’s in our terms and conditions”... such a lazy, guilty response when people cry terms and conditions. But to be clear, this is illegal since January 2018 under PSDll laws. I have reported them to trading standards as Peggy has failed to respond. I can also confirm that all you need to do to get the fees back is let your bank know and show them the invoice. They will refund any monies over the invoice amount and register as a charge back. Seems a little dramatic for £2.60, but as Peggy can’t be bothered to respond to me or any other member of staff it seems fitting. I would suggest if it’s caused issue to you that you report this to trading standards and request the fees to be returned by your bank
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Hi
Just noticed this too. I have used PPH before and i'm disappointed with the new fee structure. I think it is worth pointing two facts:
- surcharges for electronic or card payments are illegal since february this year (https://www.businesscompanion.info/en/quick-guides/pricing-and-payment/payment-surcharges)
- hidding fees in the terms and condition is in violation with the Consumer Right Act, revision 2015 (https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act under unfair contract terms). You can't just change the price after the customer accepted an offer, this is against basic commercial sense.
This is just not acceptable. They must refund us all, or we should contact trading standards.
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Hi Linda
For about a year after this issue blew-up, I found very little business on PPH as they had been ditched by so many buyers.
The situation has improved a bit in the last 6 months though not to previous levels.
Also, the 'quality' of the buyers seems to have deteriorated somewhat but PPH can be totally relied-upon to do the square root of eff-all in the case of any problems.
That's if they even understand the issue in the first place which is rare.
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Alright, let's get this straight. You charge the seller 20% on his payment (on scaled basis but for this example let's use a small amount).
So for €100 payment, you charge €20, and then add on top, another 10% + €0.6 for buyer fees.So, €110,6 total, of which €30.6 goes to you?
28% fees? ARE YOU INSANE?
And the Buyer Fees aren't "clearly stated". If they were clearly stated, I wouldn't have to go through 3 pages of comments on how people are pissed by this. You've deliberately hidden this fact from the start of the process and that's not ok. Not to even mention that your support and help center pages are very, VERY confusing.
I don't have a problem paying for a service. I have a problem getting scammed. And this is how it feels.like.
I won't be using peopleperhour anymore. That's just bad business.
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I have just gone through the user experience, spent time discussing with SME's and then accepted a proposal to find that the actual charge is considerably more than advertised... This is silly we need to know the full cost before accepting a proposal... I understand that you have costs to run the site but these charges are sneaky and make me think that you are going to try and fleece me some other way!
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It is very shameful what PPH have done. Very shady business practices. Definitely going to be moving on to a different platform. Better yet, agree on PPH and make payment elsewhere. The process of getting money on your USD card is very stressful and expensive. To have a company not be transparent about their payment fee, adds unnecessary burden. Its bad enough you hide the charge, but why would you charge 10% handling fee on debit card transactions? I repeat, Shameful!
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