Issue with profile picture and account

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Callum

• April 07, 2017 14:29

I have been told to provide a genuine profile picture as it said a few changes need to be made to start selling. After uploading a new profile picture that shows my face I had an email saying that my account has been accepted. 

However when I load the page up again it still says a few changes need to be made. I click on the re-submit application and the exact same page just reloads?? 

Can I get some help? Thanks.

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• Official comment

  

  Permanently deleted user

  • April 09, 2017 09:03

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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  Sahil

  • April 21, 2017 14:22
  • Edited

   

   

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  Obstinate

  • January 21, 2020 15:12

  I have been told to provide a genuine profile picture as it said a few changes need to be made to start selling. After uploading a new profile picture that shows my face I had an email saying that

  Just a Few Changes Needed on Your Application Before You Can Get Started

  Please provide your clear profile picture.

  Can I get some help? Thanks.

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  Obstinate

  • February 04, 2020 13:18

  Hi Team!

  I am a new seller user and selected week option for checking my account but I had to re-submit my profile for the 3rd time as it says I don't have a genuine profile picture. I've tried 2 different pics but same message.

  Can someone please help?

  thank you,

  Obstinate

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