Paypal rejected

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Tommaso

• August 02, 2017 08:48

I trying to pay a seller via PayPal but, Paypal is rejecting me with the following message: 

We aren't able to process your payment using your PayPal account at this time. Please go back to merchant and try using a different payment method.

- the only option is a button return to Merchant.

I will pay via bank transfer but I don't see the payment option

 

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• Official comment

  

  Jake

  • August 02, 2017 15:20

  Have you made sure you have uploaded all the documents required for verification of your account? We request you to upload all the documents on your payments settings page (https://www.peopleperhour.com/settings/payments) to verify your account.

  We need

  ->a copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)

  ->in case you are withdrawing funds to a Bank Account, PayPal or Skrill, a choice of:

  1) Bank Statement of the account you wish to have the funds transferred to; clearly showing your name, the account number (or IBAN) and sort code (or BIC),

  2) PayPal account statement showing your PayPal registered name, email address and verification status along with any relevant transactions,

  3) Skrill, account statement showing your Skrill registered name and email address along with any relevant transactions.

  Verification of these documents can take up to 7 working days.

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  Tommaso

  • August 03, 2017 07:29

  I checked my paypal account and there is all ok: account active and bank feedback checked. Is connected on our Company bank account, there isn't a credit card link. The paypal account is new, there isn't other transactions

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  Tommaso

  • August 03, 2017 07:49

  Sorry Jake, i doesn't insert our payment options in your form.

  Now I hope that's ok to approval

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