Pending bank

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Samantha

• August 02, 2017 11:17

 Hello 

I've sent verification details to you for my bank when I joined in Jan, but its still pending? The other day I accidentally deposited money in to my PPH account, instead of withdraw. I've tried to withdraw the money but I've been asked for bank info again. I've submitted the info again but still unable to get my money out and still pending. I need to get this money back in my bank and if my bank details have been pending since Jan, I am worried this is not going to be done.

Can someone please help? 

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• Official comment

  

  Jake

  • August 02, 2017 15:20

  Have you made sure you have uploaded all the documents required for verification of your account? We request you to upload all the documents on your payments settings page (https://www.peopleperhour.com/settings/payments) to verify your account.

  We need

  ->a copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)

  ->in case you are withdrawing funds to a Bank Account, PayPal or Skrill, a choice of:

  1) Bank Statement of the account you wish to have the funds transferred to; clearly showing your name, the account number (or IBAN) and sort code (or BIC),

  2) PayPal account statement showing your PayPal registered name, email address and verification status along with any relevant transactions,

  3) Skrill, account statement showing your Skrill registered name and email address along with any relevant transactions.

  Verification of these documents can take up to 7 working days.

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  Samantha

  • August 03, 2017 14:08

  Yes, I uploaded all this at the beginning and have been withdrawing money since, its only now it wont let me? 

   

  I just followed the link you sent and checked my details, it states there is no ID required?

   

  Thanks 

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