Losing Points for a Refund
Why am I penalised for refunding a client when it was their mistake?
They ordered by mistake and asked for a refund. The customer is a repeat buyer but on this occasion, he ordered the wrong Hourlie.
Here is the order.
I do not want to lose points when I did nothing wrong.
David
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Official comment
Hi David,
Please speak to a customer support ninja here (http://support.peopleperhour.com/hc/en-us/requests/new)
They will review and see whether it is necessary to give you the points back
Hope this helps
Jake
Comment actions -
I just lost points, because a client received a refund who requested that I do something outside of the scope for free. When I told the client that she would need to pay for the additional work, the next day, she requested a refund. I've been dealing with other clients and haven't had a moment to reach out to PPH to find out what happens in this situation.
How is it that I lost points when she clearly says in her refund request that she needs the money back, because her business is short on funds?
Please rectify, because I'm building additional momentum on the platform and don't need perspective clients thinking that I've done something wrong. If needed, I'll provide the text message screen shots showing where client ASKED me to draft a script for her and her other employees to use for marketing purposes to contact clients that don't even fall within the marketing criteria she set for me. So, you "hired" me to bring you clients who have websites that aren't formatted for mobile, but you're asking me to draft a script for clients who don't have websites at all????
I was hired at a commission rate to find clients...that's all. I simply said to her in text message that I could draft the script for an additional charge. She declined, said that she would ask another freelancer to do it.
Please refund the points ASAP.
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