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Chris

I am trying to contact support but your email function does not work!

Not only am I having trouble with a seller, I am having trouble with People per Hour

1

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34 comments

Date Votes
  • Official comment
    Permanently deleted user

    Many thanks for your message.

    I have opened up a ticket for you with our customer support team and someone will email you soon.

    Please let me know if I can help you with anything else.

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  • Jake
    • Edited

    Hi Chris,

    Sorry about the issues you have been experiencing, as far as I am aware the Support feature is working as normal.

    What seems to be happening? I would be happy to assist you.

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  • William

    i have sent many emais to support - nothing -- going back to upwork 

     

     

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  • Steven

     

    Contact form doesn't work, tried several times!

    You have taken payment but not acknowledged it within my account and the freelancer is still waiting for payment.

    You managed to  add £5.50 processing fee though.

    Look forward to a prompt response.

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  • Bob

    Help me please. I cannot talk to an email address. I need human contact. Thanks.

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  • Kerry

    Contact form does not work

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  • wasim

    Hello support team are you fine 
    I have face issue my time is over because i not got any project with in starting free trial,
    so i show message switch to buyer dashboard,
    so please increase more time for me 
    Thanks  

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  • Kitt

    Where is the Contact Support tab? I can't even reply to their email.

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  • Frank

    I am trying to start a new project but received an e-mail stating that I cannot as I have a similar project although I have requested a refund due to several issues that I had with the artist. 

    Can someone e-mail me with my best option to get this resolved I have tried e-mailing but do not believe that this has been received.  

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  • Mary

    Can someone e mail me
    I paid $15.00 on your site by mistake through PayPal
    May I please have my money back.

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  • Emmanuel

    Hello there 

    Have just seen this message on my dash board, Your application has been rejected for a third time. Please contact our support team so that you can apply the necessary changes and start selling on PeoplePerHour.

    And have also received an email stating my application was successful so which one is it,

    Am having trouble contacting you via email or telephone.

    I you can please get back to me I would appreciate it.

     

    Thanks

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  • Penelope

    I've turned my notifications off and I keep getting emails about people responding to a job post.  Can anyone help with this? 

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  • Alexander

    Hi! I want remove my profile, how it to do?

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  • Zohaib

    I am trying to send email to Pph support but its function is not working. I send many emails but yet i have not receive any email or support by PPH

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  • Kawaldeep

    Your application has been rejected for the third time. Please contact our support team so that you can apply the necessary changes and start selling on PeoplePerHour.

    I got this message can anyone, please tell me how to approve my application on this site. I did not get any email on my Hotmail account regarding this.

    Thanks

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  • Aditya

    Your application has been rejected for the third time. Please contact our support team so that you can apply the necessary changes and start selling on PeoplePerHour.

    I got this message can anyone, please tell me how to approve my application on this site. I did not get any email on my Hotmail account regarding this.

    Thanks

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  • Alex

    Payment of £26 taken for NDA, which sits right next to T&C leading you to believe it`s a compulsory feature to have.

    Nevertheless freelancer has turned down my request to too much work.

    How do I get the payment back?

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  • Emily

    Hello there, People per hour took £26 from my bank account without MY permission after denying a duplicate post requesting a coder.
    Services were not rendered - why take someone’s money? Please refund me and get in touch soon.
    I have emailed twice I cannot get a contact number or a reply, this is worrying, Emily

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  • Deirdre

    Similar problem with no way to contact you guys! I submitted a proposal today but can't find receipt of it anywhere. I put a lot of time and effort into the application and I need proof of the application for other reasons. The functionality of this site needs some serious work if you are not going to be ultimately blacklisted. 

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  • vivek

    Your application has been rejected for a third time. Please contact our support team so that you can apply the necessary changes and start selling on PeoplePerHour.

    i got this msg form peopleperhour team.can anyone tell me how to resolve this issue?

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  • Md Kamrul
    • Edited

    Your application has been rejected for a third time. Please contact our support team so that you can apply the necessary changes and start selling on PeoplePerHour.

    i got this msg form people per hour team. can anyone tell me how to resolve this issue?

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  • darel
    Hi There
     
    Can you please let me know how I can go about getting a refund from PPH?
     
    I have been trying to get hold of one of your freelancers to no avail. I paid a deposit £95 to him for work that he was supposed to carry out for me. It has been several weeks now and he is non responsive.
     
    Please get in touch.
     
    Thank you
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  • Shyann

    Hi, I have sent an email regarding a refund but have not had a response yet. Thank you

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  • Rauf

    The Attachments link in Messages does not work.  My contracted web developer thro PPH is waiting for info before he can begin- but I cannot attach any images/docs to him.

    The 'Submit a Request' link on Help Centre does not work

    There is no direct Contact to a Customer Support person available- or another quicker way to seek help. Why?.

    I am new to PPH- so frustrating these basic functions are not working.

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  • Michael

    I want to report a GDPR breech but People Per Hour are obfuscating the process to do. Feels very much like PPH are actively avoiding their legal responibilities here.

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  • Andrea

    Dear PPH support, 

    I can't get in touch with the help centre anymore by opening a ticket and send a request.

    I'd like to ask a question regarding a transaction.

    Thank you

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  • Muhammad

    Your application has been rejected. 

    Please open a ticket for me, I am not able to contact the support centre. Thanks!

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  • Yacouba S

    J'ai problème au niveau de ma localisation par défaut.
    C'est plus tôt Koulikoro/Mali

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  • Jelly

    Hi i have an issue. My application is third time rejected. Please help me to solve this issue. thanks

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  • Paula

    Hi, 

    A couple of issues for me:

    1. I can't submit a support request directly; the link no longer appears to work.

    2. There are funds in my "wallet" in $USD but I can't request conversion/withdrawal - is there suddenly a minimum request level? I keep getting messages that I can use the funds for purchases on PPH, but I don't ever buy anything via PPH, so this really isn't any use to me. 

    Can you advise?

    Thanks. 

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