Payment looping?

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Ian

• May 03, 2017 11:58

I have tried to make a deposit. I go through the screens carefully, enter the card CVC code, click the final "Pay" button, but then it loops back to the previous screen. I have done this twice. I now don't know if the payment has been taken. It does not appear on the account.

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• Official comment

  

  Permanently deleted user

  • May 04, 2017 09:33

  Hello Ian
  
  Thank you for your message.
  
  I'm sorry to hear that you are unable to deposit funds in your account.
  
  I request you to try again using different browsers after clearing the cache, if the issue still persists please get back to us with a screenshot of the error. Also please contact your bank to check if the transactions are rejected by them.
  
  Please let me know if I can help you with anything else.
  
  Thank you.

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  Ian

  • May 03, 2017 14:01

  I have my seller chasing me for a deposit. I would be grateful for a response. I will send a separate support request...

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