Overcharged on Credit card

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Andy

• October 16, 2017 10:25

Hi, I seem to have been overcharged having looked at my recent CC statement. I should have been charged £150 for my last project but my CC has been charged £198.60. Please can customer support help?

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  Permanently deleted user

  • October 16, 2017 11:30

  Hi Andy,

  Many thanks for your message.

  Have you taken into account all fees and charges?

  Check the link (section 8) 

  Please let me know if there is anything else I can help you with.

  https://www.peopleperhour.com/static/terms

  8. PPH fees

  8.1 Buyer Fees

  • Buyer fees are broken down as follows:

    Deposit payment method	Transaction Fee	Service Fee
    Bank Transfer	0%	5%
    Paypal	£0.6 + 5%	5%
    Credit / Debit card	£0.6 + 5%	5%
    Skrill	£0.6 + 5%	5%
    Alipay	£0.6 + 5%	5%
    Cashu	£0.6 + 5%	5%
    Qiwi Wallet	£0.6 + 5%	5%
    TrustPay	£0.6 + 5%	5%
    GiroPay	£0.6 + 5%	5%
    Paysafecard*	£0.6 + 5%	5%

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  Andy

  • October 17, 2017 14:18

  Hi Kelly,

  Even if the additional cost is related to the service fee etc PEOPLE PER HOUR should be sending customers separate invoices. As a serious business we have to account for every transaction and currently I have no invoice to cover the additional charges ... unless I'm missing something?

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  Permanently deleted user

  • October 18, 2017 11:52
  • Edited

  Hello Andy
  
  Thank you for your message.

  Our Payments team have found this:

  
  It seems you had tried to make payment for 180 GBP not 150 GBP because of that the amount deducted was higher. 
  
  I found that 30 GBP is still in the escrow of the Job, to get those funds back from escrow, you need to raise "refund request" and the request can be found at the bottom of the workstream under “More” option.
  
  Once you raise the request, the seller will be notified to take action on it and upon his approval the funds will be released from escrow to your wallet then you can use them on the site or withdraw them back to your account. 

  *As for the invoices you can edit the PDF invoices as you wish and include fees etc on there for, you may need to take advice from your accountant on how best to do this. 

  
  Please let me know if I can help you with anything else.

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