What is going on with PPH? I have supplied verified documents and they continuously get rejected

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Mark

• October 16, 2017 17:05

I have been a freelance for many years on PPH having my acccount verified multiple times

 

However the current procedure is crazy 

 

I paid the additional £10 charge to expedite the process last thursday at 11am and now its monday 6pm and my money is stuck

 

Come on PPH this is not the great service we are used to....

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• Official comment

  

  Permanently deleted user

  • October 18, 2017 12:10

  Hi Mark,

  I can see you have attached your ID twice and they are attempting to verify the document. I assume it won't be long now before you will be able to withdraw your money.

  Please let me know if I can help you with anything else.

  Hello DJ Love,
  
  Thank you for your message.
  
  All transactions that are processed on Peopleperhour go through our standard security checks and we have a number of controls and checks that take place before any transfer of funds can proceed. These checks are part of our on-going commitment to maintaining the security of our customers’ funds.
  
  Unfortunately our payments team was unable to verify your account electronically. We request that you provide support@peopleperhour.com with clearly legible scanned colour copies (scan, photo or screenshot) of one document from each of the categories listed below:
  1. Personal Identification: 
  • A copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)
  2. Address Verification:
  • A copy of a recent utility bill or Bank Statement showing your name and address (less than 3 months old)
  3. Source of Payment Verification:
  a. In case you have used a Credit or Debit Card on your PPH account (one of the following):
  • A copy of the front and back used on your PPH account. For Security Compliance we recommend that you blank out the central 8 digits of the card number digits, and the last three digits at the number on the back (CVC/CVV number)
  • Credit or Debit Card Bank Statement for the card used on your PPH account including a Peopleperhour transaction (less than 3 months old). For Security Compliance you must blank out the central 8 digits of the card number digits
  b. In case you have used a PayPal account on your PPH account:
  • PayPal Account statement showing your PayPal registered name, email address and verification status along with any relevant transactions
  c. In case you have used a Skrill account on your PPH account
  • Skrill Account statement showing your Skrill registered name and email address along with any relevant transactions
  
  I can imagine that you may feel concern in supplying this documentation but would like to advise that we are registered with the Information Commissioner’s Office and we are legally obliged to protect any personal information that we hold under the Data Protection Act.
  
  I appreciate your understanding and cooperation. We hope you understand that we have the best interests of our customers and KYC compliance regulations in mind when performing these checks.
  
  For more information please read our Terms and Conditions under http://www.peopleperhour.com/static/terms#payments

   

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  DjLove

  • October 16, 2017 17:08

  I’ve also been trying go give PPH my money and it’s continously rejected my payments. No way to troubleshoot, so another customer lost I guess.

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