Usability concerns

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Lauren

• June 04, 2017 08:47

As a website that facilitates hiring of usability professionals, it comes as a surprise to me that in my short time using this site, I have encountered numerous usability issues. These were serious enough to myself as a customer to abandon certain processes completely. Some examples are the lack of clarity around the fact that a profile update needs to be approved before accepting, as well as a repetitive and clunky user flow for posting an 'hourlie'. 

I would suggest hiring a usability professional or company to assess and provide recommendations for your site rather than wait for dissatisfied customers to post feedback.

I do, however, thank you for the time you take to read feedback and hope to see an improved customer experience soon.

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• Official comment

  

  Permanently deleted user

  • June 04, 2017 22:03

  Many thanks for your suggestion. I will pass it on to our product team.

  Please let me know if I can help you with anything else.

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