Customer Service Deplorable

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Mason

• June 09, 2017 20:09

I did not hear from anyone in four days.  Ever since they have just argued with me about what I was writing about in the first place.  I'm afraid it is coming from the customer service leaders themselves.  As they say, apples down fall far from the tree.

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• Official comment

  

  Permanently deleted user

  • June 11, 2017 19:37

  Thank you for your post Mason.

  Possibly, the reason for the delay in response was due to the Bank Holiday in the UK.

  Your case was escalated to the Senior Advisers and you have been receiving almost instant replies ever since and I covered every part of your issues, including the fact that the original issue was nothing to do with PPH,but your card issuer. 
  
  Please let me know if you have any further questions or if there is anything else that I can help you with.
  
  Thank you very much and I hope you have a great day.
  
  Kind regards,

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