PayPal rejected

Follow

Chris

• November 13, 2017 19:44

Hi - why has my withdrawal been "rejected by PayPal".

Please get back to me urgently regarding paying my invoice.

Thanks

Chris

0

• Official comment

  

  Permanently deleted user

  • November 15, 2017 11:23

  Here is the official word from PPH... posted on social media...

  Please note that we encountered some technical issues from PayPal on Friday (10/11/2017) while processing the GBP payments. Unfortunately, the payments were refused by PayPal and the funds were returned to the users accounts respectively.

  In addition, we also experienced a refund cycle for the amount, thus some accounts were credited the same amount several times. The issue has been resolved, and any adjustments that need to be implement on the affected accounts, have been done accordingly.

  Thank you for your patience and understanding. 
  

  Comment actions Permalink
• 

  Megan Collins Quinlan

  • November 13, 2017 22:12

  Hi Chris - in the absence of decent support from PPH I will tell you what is going on.

  This is the message I got regarding my payment which didn't go through on friday. (and still hasn't).

  There was an issue for withdrawals to PayPal  on Friday for GBP payments that were sent to Sellers. Unfortunately all the GBP payments were rejected from PayPal and sent back to the Seller's accounts.

  We are investigating the matter with PayPal's technical team. Hopefully this is a one time occurrence.

  The issue was with PayPal's payments processing and not with PeoplePerHour. All funds should have been returned to your PPH accounts and this was only for GBP withdrawals only, other currencies were fine.

  Please let me know if I can help with anything else.

   

  This isn't very helpful for me. I resubmitted my withdrawal and it didn't go through again.I recommend that you send your payment to your bank account if you can wait 2-3 days for that to go through.

  0

  Comment actions Permalink
• 

  Megan Collins Quinlan

  • November 13, 2017 22:14

  Was your payment expected on Friday?

  0

  Comment actions Permalink
• 

  Chris

  • November 14, 2017 07:31

  Hi Megan

  That’s interesting. And, yes, it was Friday.

  The worrying thing is that PPH haven’t even notified me of any issues.

  Chris

  0

  Comment actions Permalink
• 

  Megan

  • November 14, 2017 08:48

  It looks like they are slowly getting everything back to normal - but you will need to make your withdrawal request again. Your original request for withdrawal will be rejected and the money returned to your account - then you need to request it again this morning, hopefully.

  I am amazed at the lack of communication on this - they are literally only replying to anyone who kicks up a fuss.

  But hundreds of people must have been affected.

  I am suggesting we all ask for compensation - I have been left out of pocket due to this.

  0

  Comment actions Permalink
• 

  Chris

  • November 14, 2017 13:49

  Just to say that I just received my PayPal payment after requesting it again this morning.

  0

  Comment actions Permalink
• 

  Megan

  • November 14, 2017 13:56

  Yes, I did too. I hope that is the last issue of this kind we have.

   

  Would still love a proper explanation though.

  0

  Comment actions Permalink

Please sign in to leave a comment.