Refund issue with client

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Vivek

• November 17, 2017 15:13

Hello PPH team,

One of my client Valentin and me was working on one task. 

The task was to add the button on WordPress site and redirect it. The client didn't specify to do the new changes on CSS. 

When he told me to do 2 extra changes, I did it, but again he told me to do the CSS changes but (which was not specified on the job accepted by him) I was unable to do at that time.  So I told him that I'll do that tomorrow morning, and then he sent me the refund ticket. I don't know why he sent me the refund ticket. I already did the task which was assigned to me and done two other tasks as well. 

You can check our communication thread, so you can clearly get the idea of what we did. 

Please let me know quickly so I can take a decision on it. 

Looking forward. 

Thanks,

Vivek Joshi

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• Official comment

  

  Permanently deleted user

  • November 20, 2017 11:35

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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