Incorrect Service Fees

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Jonathan

• November 27, 2017 17:48

I have been a registered seller and buyer before 13 May 2015.

Your website terms and conditions state:

“For Sellers registered until May 13, 2015 PPH charges a Service Fee of a 3.5% (excl. VAT) on all work billed (earnings), above the first £175 | €240 | $265 earned in the month which has a 15% (excl. VAT) Service Fee”

[…]

The minimum Service Fee per invoice is £2.5 | €3 | $3.5 (excl. VAT)"

Yet I have been charged nearly 25% for work done this month. I billed £225.00 and you deducted £54.00. I also billed $100 and again, you deducted $24.00, each equating 25% - not 3.5% plus VAT as per your terms. This is the only work I did in November 2017. Aside from this, the last job I did was in May 2017.

Based on your terms, the service fee 3.5% plus VAT at 20% only applies above the first £175.00 or $265 earned in the month. Thus, for the £225.00 job your fee should have been:

£225.00 - £175.00, = £50.00

3.5% on £50.00 = £1.75 plus VAT @20%, total deduction £2.10. As this is less than the minimum service fee, therefore £2.50. You deducted £54.00, which equates to 25% of £225.00.

The same applies to the $100.00 job where you deducted $24.00

The above suggests to me that I am owed money by People Per Hour Limited.

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• Official comment

  

  Permanently deleted user

  • November 29, 2017 09:09

  Hi Jonathan,

  This is taken from our T&Cs also:

  • Starting on May 1st, 2017, if a Seller's billing within a calendar month is less than £50 | €60 | $65, then starting from the next month onwards, the Seller will be charged the Service Fee of a 5% (excl. VAT) on all work billed (earnings), above the first £500 | €600 | $650 earned in the month which has a 20% (excl. VAT) Service Fee, independent of the Seller's date of registration.

  Could this be the reason for your higher than normal service fee? Have you missed a month's invoicing? Or worked less in one month?

  If you believe it is still incorrect then please feel free to open a ticket using the contact us button within your profile.

  Please let me know if I can help you with anything else.

   

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  Jonathan

  • November 27, 2017 17:58

  I have had the opportunity to check previous jobs and it would appear I have been overcharged previously. As I have been a member since November 2014 I will require all fees to be looked into.

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  Jonathan

  • November 29, 2017 14:53

  You do not appear to have read and fully understood my post. At the time of raising the query there were only 2 transactions of £225 and $100 this month, so clearly they both exceed £50 and $65 respectively.

  I emailed PPH support when I first posted but have had no reply.

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