Bank details still pending after several weeks

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Judith

• December 01, 2017 14:56

Hi,

I uploaded my bank details - including a screenshot of my statement - several weeks ago, but it is still showing as pending. A client is waiting for me to invoice them for work I completed, but I can't generate an invoice until my bank details are accepted.

 

Please can you provide assistance.

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• Official comment

  

  Permanently deleted user

  • December 04, 2017 10:21

  Hi Judith,

  I cannot see your documents, however I believe this to be a problem on my side rather than you not uploading them correctly. I have contacted the payments team to get this expedited for you.

  Please let me know if I can help with anything else.

   

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  Judith

  • December 15, 2017 12:26

  Hi Kelly,

  Thanks for your response, but my account is still showing as Pending, so I still can't raise an invoice. Can you advise please.

   

  Judith

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  Judith

  • January 18, 2018 14:36

  Hi,

  This issue is still outstanding. Please can you advise.

   

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  Judith

  • January 18, 2018 14:38

  To add, I keep getting emails from yourselves asking if the money should be refunded to the buyer for the work I did. I cannot invoice without this being resolved and am being told that the money will be automatically refunded next month.

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