I am unable to withdraw funds

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Lee-Ann

• December 05, 2017 15:14

Getting this message: To help us verify your identity and ensure complete security of your information we need you to send some identification documents. here

But it won't allow me to update ID documents as you already have them.

This is quite clearly in relation to my outstanding support ticket will someone PLEASE RESPOND TO ME?!

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• Official comment

  

  Permanently deleted user

  • December 06, 2017 12:44

  Hi Lee-Ann,

  If you wish to add ID documents and Utility bills to verify your account you can do so by sending them direct to customer support - support@peopleperhour.com.

  Please let me know if I can help with anything else.

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  Keith

  • November 30, 2018 15:41

  I'm getting this too after spending ages bouncing things back and forth getting my new bank account added. I can't help feeling more and more like a scam victim, as my client has now paid me but I have no way to access my funds even though everything is 'green'.

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