Client has left a positive review, and it paid the invoice but it says unpaid and is in escrow for me.

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Kayla Lauren

• December 07, 2017 20:20

I invoiced my client for £120, and he definitely paid it.

 

For him, it says "Paid" for me, it says that it's unpaid and in Escrow.

 

It said, it would take a few hours to be released into my account but that was last night? 

 

Please help me get this sorted,

Thanks.

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• Official comment

  

  Permanently deleted user

  • December 08, 2017 10:34
  • Edited

  Hello Kayla & Richard
  
  Thank you for your message.
  
  I would like to inform you that the majority of invoices get processed within a matter of minutes or at least just a few hours however some invoices undergo additional security checks so we always suggest that you allow for 3 working days (excluding UK public holidays) to see the funds in your PPH wallet.
  
  If you would like help with anything else please let me know.

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  Richard

  • December 08, 2017 09:06
  • Edited

  I'm having the same problem.

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