Upload cover image
I can see several people with this, and all I can see is a support ticket opened, but unable to see the answer, sorry if I could I would not have created a new ticket.
I have resized the image to the recommended, I have tried it smaller, but still get the error about image size, one other problem is the full error message cuts off at the left hand side of my screen so cannot fully read.
Many thanks
Alan
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Official comment
Many thanks for your message.
I have opened up a ticket for you with our customer support team and someone will email you soon.
Please let me know if I can help you with anything else.
Comment actions -
Hello,
I can see the latest post here is from January, and I am still getting this problem? What is the solution?
I got what I assumed was a prompt to reduce the file size (red box that goes off the page so you can't read it). I reduced the file size right down and it says it has uploaded, when I view my profile it is gone.
Have re-tried several times with no luck.
Please help!!
Thanks,
Nicole
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