Upload cover image

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Alan

 I can see several people with this, and all I can see is a support ticket opened, but unable to see the answer, sorry if I could I would not have created a new ticket.

I have resized the image to the recommended, I have tried it smaller, but still get the error about image size, one other problem is the full error message cuts off at the left hand side of my screen so cannot fully read.

Many thanks
Alan

1

Comments

19 comments

Date Votes
  • Official comment
    Permanently deleted user

    Many thanks for your message.

    I have opened up a ticket for you with our customer support team and someone will email you soon.

    Please let me know if I can help you with anything else.

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  • Divorce

    Hi I cannot upload my cover image despite changing size.

    Please email me and I wioll send you the image as an attachment

    -4
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  • Steve

    I have a similar problem and am unable to read the message that is too far left to appear fully on my screen. My image appears here; why can't it be loaded on my profile page? Regards Steve Smith

     

    0
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  • Nicole

    Hello, 

     

    I can see the latest post here is from January, and I am still getting this problem? What is the solution?

    I got what I assumed was a prompt to reduce the file size (red box that goes off the page so you can't read it). I reduced the file size right down and it says it has uploaded, when I view my profile it is gone. 

    Have re-tried several times with no luck.

    Please help!!

    Thanks, 

    Nicole

    1
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  • Willy Ngeno

    I  am  trying  to  upload  my  image cover but  it  cannot  be  uploaded.What  can  i  do.

    -3
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  • Cindy

    my cover image is uploading and I have used the recommended height but the image views distorted and blurry. What are the resolution and dimension recommendations for the cover images?

    0
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  • Cindy

    Can you please provide the recommended dimensions and resolution of the image that will view best as a cover image?  The image is viewing distorted.  Thank you

    -3
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  • Zeeshan

    Acceptable cover size is 1000x350

    4
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  • Md. Motiur

    Cover Image size is 1000x350 px

    0
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  • JULIE

    Same problem. Unable to upload a cover image despite resizing. 

    0
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  • Afaz

    Posted By Zeeshan and Md. Motiur

    "Cover Image size 1000x350 px"

    This worked for me, Thanks :)

    1
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  • Nelson

    Hi. Tried this, 1000x350px and it does not save the cover image!

    Any idea?

    2
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  • Nasim

    Hi there, my cover image won't upload. I've tried different sizes, browsers and file types. It always seems to be successful but when I go to my profile, it's not there. 

    0
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  • Juan

    Same problem here. the cover image won't upload despite the site saying the profile has been updated. This seems to be a consistent bug as the first message on this thread is from 3 years ago and the last from 2 months ago... Any hopes of solving this matter soon? Thank You.

    0
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  • Debbie Gail

    Hi there, I'm unable to upload my cover image. Please advise. Thank you.

     

    0
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  • muhammad

    Hi sir,

    I can not upload my cover image.please help me

    0
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  • PURITY

    please help with uploading my cover image 

     

    0
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  • Sanjeev

    Hello, I am not able to upload cover image despite resizing it. Please help. 

    0
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  • Muhammad

    Try 1600 into 1076

    0
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