My Payoneer payment method is still pending

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Savvina

• August 08, 2017 08:43

Hi,

I have added Payoneer as payment method and it's still not approved, even if I have uploaded 2 documents, since 03.08. I want to withdraw my money, could you please check and complete the process? 

It's very annoying to have to wait so many days for getting your own money.

I am waiting a fast solution. Thank you in advance. 

 

Kind regards,

Savvina

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• Official comment

  

  Permanently deleted user

  • August 10, 2017 17:19

  Thank you for your message.

  We are sorry for the inconvenience caused.

  I have opened a ticket for you to expedite your query

  We request you double check your account and ensure you have uploaded all the documents required for verification of your account. We request you to upload all the documents on your payments settings page (https://www.peopleperhour.com/settings/payments) to verify your account.

  We need

  ->a copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)

  ->in case you are withdrawing funds to a Bank Account, PayPal or Skrill, a choice of:

  1) Bank Statement of the account you wish to have the funds transferred to; clearly showing your name, the account number (or IBAN) and sort code (or BIC),

  2) PayPal account statement showing your PayPal registered name, email address and verification status along with any relevant transactions,

  3) Skrill, account statement showing your Skrill registered name and email address along with any relevant transactions.

  This process/verification usually takes 7 working days - so for Savvina I expect verification to be any day around the 14th August (we do not include weekends as 'working days')

  Please let me know if I can help you with anything else..

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  Savvina

  • August 08, 2017 08:45

  I have also submitted a ticket, but no solution until now. Too bad. 

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  Rajiv

  • August 09, 2017 09:04

  I have the same problem - no response from the support

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  Savvina

  • August 09, 2017 09:10

  Yes, it's ridiculous... I also contacted them via FB, but there is even worse. I got a batch of unrelated automated messages as answer to my question. No hope to be supported here. 

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