VAT invoices

There doesn't seem to be anywhere I can download a VAT invoice for payments made so far.  Please advise.

Thanks,

0
13 comments

Official comment

Avatar
Kelly

Many thanks for your message.

You cannot do this, therefore I have opened up a ticket for you with our customer support team and someone will email you soon.

Please let me know if I can help you with anything else.

Avatar
Andy

I ALSO NEED INVOICES PLEASE

Avatar
Simon

Hello Kelly,

Can you advise what the situation is with VAT? From a brief google search it seems people have been clamouring for assistance with this for over 5 years!

How can I download a VAT invoice that clearly separates the fee paid to the freelancer and the fee paid to PPH? (And furthermore, how can freelancers and buyers alike indicate their VAT status when bidding and buying?)

 

Avatar
Ola

So this hasn't ever been resolved?

How do I get an invoice out of PPH for the fees charged to me? Feels like there should be a very simple answer.

A statement is provided - which is great, but it's not a legal VAT invoice.

Can anyone help?

Avatar
Jamie

This platform is rubbish.

Built for business knowing full well we'd need VAT invoices....

Avatar
Scott

We also need VAT Invoices to cover the 10% + £0.60 charge. Assuming the company is VAT registered, it is illegal to refuse to issue a VAT receipt. If we cannot get this matter resolved without any further delay, we will look to alert HMRC to the practices of PPH.

Avatar
Les

Scott

I have only worked with PPH as a seller but can confirm that their accounting systems generally generally are inadequate and confusing.

However, with the specific issues of VAT invoices, it may be that they are well-hidden rather than non-existent.

As a seller, I would first go to PAYMENTS and then TRANSACTIONS where there is a list of my invoices, service invoices and payments.

Not very well-presented but it it there.

I suspect that a VAT invoice for buyer charges may well be located in the same place.

If the support people had any real interest in actually resolving problems, this information should have posted on this and similar threads 

Most businesses issuing invoices would actually send a copy to the customer but this doesn't fit with the shambolic approach of PPH.   


 

Avatar
Les

I cannot believe the above 'official' response to the effect that buyers cannot download a VAT invoice - I had assumed that such invoices were merely difficult to find.

Perhaps a complaint to HMRC will force some action.

A support ticket is unlikely to produce a meaningful response or even an understanding of the problem..

Unless the rules have changed or the amounts are trivial, a VAT invoice is  required in order to reclaim VAT.

 

Avatar
Stephen

I can confirm an invoice can be found for the PPH fee in the Transactions section as Les has described above but it's not presented very well and isn't VAT compliant as defined by the HMRC:- https://www.gov.uk/vat-record-keeping/vat-invoices as they require the presence of the businesses VAT number.

It's also confusing how the invoicing works in general, for example I've paid £11.60 via my company Barclaycard to PPH and the invoice for that is marked as 'Funds' with no mention of VAT, then there's a £1.60 'Buyer fee' invoice which shows the 20% VAT portion of the fee, then there's and invoice raised from the seller when the job is completed. To account for this correctly I'll have to record 2 entries into my book keeping software, not ideal!

Avatar
Simon

I've had problems with PPH and VAT since I started, which was over two years ago. I'm a VAT registered seller, so I need to know the location and VAT status of the buyer before I give them a quote. I have raised support tickets and they just get ignored.

If I submit a proposal for a project with a fixed price, the price is inclusive of VAT. This means I'm giving a discount out of my own pocket, compared to an unregistered seller, if the buyer is VAT registered and able to reclaim the VAT.

I feel that the issue of the supply chain is not being addressed correctly. As a seller I am deemed to be working for the buyer, with PPH charging me a "service fee" for introducing me to the buyer. This does not accurately describe the situation because without knowledge of the buyer's location and VAT status I have not been introduced to the buyer. I feel the invoicing should be between the seller and PPH, and then between PPH and the buyer, forming a proper supply chain with VAT passed along it.

Avatar
Stephen

From a buyers perspective I agree with you Simon. This is the sort of VAT oversight that landed envato.com in trouble, their invoicing system is equally convoluted but at least it's correct. VAT can be retrospectively claimed back by the tax authorities, I'm very surprised a site as well used and known as this has made such a mess of the invoicing. As a buyer as far as I'm concerned my relationship should be with PPH and there should be 1 invoice detailing which bit is the VAT component, why doesn't it simply have 2 lines on the invoice one showing the buyer fee with the VAT due on that bit and the rest is the portion going to the seller. It's crazy that the seller is sending an invoice after the job is done when as a buyer you pay PPH therefore the 'supplier' in the VAT chain is PPH not the seller.

Avatar
Daniel

Under Transactions section it only allows me to download an excel spreadsheet and not a PDF?

Avatar
TREVOR

Click on the description field to open a PDF VAT invoice for fees

Please sign in to leave a comment.