Why is there no invoice for the buyer fees (that are not made transparent in the 1st place)?

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Jennifer

Hi.

Its bad enough that you add buyer fees without any transparency (yes, we've all heard on repeat that you've buried in clause 8 of the Ts & Cs - though why you can't calculate it for us and show us the actual the cost still baffles me).

 

But where is our invoice for these buyer fees you've charged? I need an invoice for my accounts records.

 

Thanks

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  • Official comment
    Permanently deleted user

    Hi Jennifer,

    The invoices for buyer fees are in your transactions:

    https://www.peopleperhour.com/payments/transactions

    Click on each one and you will have them.

    The buyer fee should also be detailed before you pay for any services on the website. If you are not seeing this then there may be a technical issue you are facing. Please take a screenshot if you are not seeing this next time you purchase something and we will look into it for you.

    Please let me know if I can help you with anything else.

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  • Jennifer

    Thanks Kelly.

    Thats not an invoice, it's a transaction page. Where can we get an actual invoice for the fees charged?

    The buyer fees were at no point detailed or explained at the point of accepting the quote or the point of payment. It was only evident on the Paypal screen when the total amount was higher than the accepted quote amount. I've reported this before and been told (as have many others) that it's detailed in clause 8 of the Terms & Conditions but at no point are the buyer fees shown when you accept a quote or proceed to pay. Many many buyers have reported the same thing within the comments page over many months and it's starting to look deliberately vague so it seems this needs to be rectified asap.

    Thanks

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  • Permanently deleted user

    Hi Jennifer,

    Please be logged in to your account and open up the following link in another tab...

    https://www.peopleperhour.com/pdf/txnFeeInvoice?id=13004829

    This link is directly from the transactions page I was referring to above - in future you can simply click on the 'Buyer Fees' and it will redirect to an invoice generated for you by PPH. I have checked in your account and can confirm that everything is in order for you to be able to do this.

    I hope this is clear?

    Please let me know if I can help with anything else.

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