Not letting me withdraw funds. Saying Paypal account not verified

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Ash

• November 16, 2017 14:19

Hello, 

I'm unable to withdraw my funds to my Paypal account and it's saying my Paypal account is not yet been verified. I'm unsure what the problem is as I had no problem withdrawing funds from a previous job. Can you please help me resolve this? Thank you

 

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• Official comment

  

  Permanently deleted user

  • November 17, 2017 12:55

  Hi all,

  We have investigated the pending payment method issue and it seems to be a bug in the system caused by an update we have worked on.

  Please let me know if I can help with anything else.

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  Diana

  • November 16, 2017 16:34

  Same here and no reply to two requests to customer service. I'm starting to become really dissatisfied with the level of customer service on this site. My Paypal account has been active for months and suddenly I can't withdraw my money. 

   

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  Susan

  • November 17, 2017 09:57

  I too have the same problem. I had used the account before and withdrew money from PPH to Paypal. Today I cant withdraw, and my account is marked not approved. My Paypal account is still active for over six months.

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  Diana

  • November 17, 2017 13:47

  Kelly - the second Paypal account that was approved has now disappeared and only the original account showing pending is there. When will this issue be resolved so I can withdraw my funds? I had to postpone the start of another job because of this. Please advise. 

   

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  Ash

  • November 17, 2017 21:41

  Hi Kelly, 

   

  I appreciate the update but you haven't actually provided us with a solution. It's still saying the same thing for me. Could you please advise further as I'm unable to withdraw my funds!

   

  Thank you 

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  Susan

  • November 18, 2017 12:34

  Hi Kelly,

  Thanks for responding but I still cannot access my funds.The account remains as before.  Kindly sort this matter I need to access my funds.

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  Ash

  • November 20, 2017 17:07

  This has got to be some of the worst customer service I have ever experienced. This issue STILL hasn't been resolved. At least several people have flagged they are having similar problems and the admin here can't even be bothered to respond. If this isn't resolved or at the very least I don't hear back about how this is being dealt with within the next 24 hours I am going to take this further

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  Susan

  • November 21, 2017 21:53

  Hi Kelly, It days now since I complained about not being able to withdraw funds. According to your response, it is a bug that has caused issues with the system. Kindly let us know how long this problem is going to last. 

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